Shipping Policy

What is the delivery time? The delivery time consists of two phases:

1. Processing time Within 1-3 business days after placing the order, it is checked, approved, and packed. The package is then prepared for transport.

2. Delivery time UK: 5-10 business days The shipping is handled by Royal Mail.

All shipping times exclude any potential customs delays. During busy periods such as Christmas, Black Friday, and New Year, deliveries may take longer.

What are the shipping costs? We offer free premium shipping. This includes insurance in case of theft, loss, or damage to the package.

Where is my package? After shipment, the customer will receive an email with a tracking number. The order can be tracked via the tracking page on our website. To do so, click on “track your order” in the main menu of our website. For logistical reasons, the order may be sent in multiple partial shipments.

My tracking number does not work It can take up to 5 business days for tracking information to be updated. If the tracking still does not provide any information after several days, please contact our customer service.